What should customers know about your pricing? (E.g. estimates, discounts, fees, package pricing)
Up for negotiation depending on project scope / workload
What process do you go through when starting with a new customer?
I'm approachable, friendly, and always looking to improve on my existing skills through feedback.
It's all about customer service and ensuring the client's needs are met with every project undertaken.
An in-depth discussion would take place to help bring the client's vision to life.
What education or training is most relevant to your work?
Computing graduate currently studying a Masters in Cyber Security looking at working on video editing projects to provide my skills to customers, I have been a content creator on and off for 4+ years, streaming live on Twitch.TV and creating content for my YouTube channel as well as creating promotions and advertisements for Social Media Marketing purposes.
Do you have tips or advice for someone hiring a pro in your line of work?
The customer is always right
What questions should customer have ready before speaking to pros about their project?
Have an idea or a vision of what you're looking for, what features you want to implement, and have somewhat of an idea of how you expect the finished product to look, more information you can provide, the better the end product.
Describe a recent project that went well. Scope? How long did it take?
I created a family movie for us all to watch once lockdown was lifted that had pulled everyone's heartstrings and brought everyone closer together.
The movie lasted approx 45 minutes from around 6 hours of footage, it included a cinema intro, discussions regarding COVID-19 and lockdown coming into effect, and then went back to the beginning showcasing pictures and videos of all our family in the past.
This went on to showcase each of the younger generation being born and growing up and showed images and videos of parties and celebrations 'the good times' before showcasing media from lockdown and how our lives were about to become normal again, ended with a credit showreel and a post-credit scene.