Meet Manelyn

Customer Service is the lifeline of nearly all companies. We can bet that you've spoken to a call centre operator at least once, if not 20 times in your life. If you had a problem with your credit card, utility bills, tech gadgets, online accounts or just any lousy business service - Then indeed you've talked to customer care or tech support agent before. Companies rely heavily on these representatives to be the voice for their company. And they're more than just voices on the line - call centre agents are problem-solvers, mediators, information providers and ambassadors of your company and brand. We know that attrition is companies worst nightmare. Your company pay for recruiting, training, background checks and new equipment for your new agents - This is a losing investment when your agent leave or, worst - disappear with no notice. These are the main problems when you hire the wrong individuals. So what makes us different? What makes our staff outstanding from the rest? Well, the answer is simple, we hire the best people with a fantastic attitude! We developed our team the right way, and they are not just people working in a call centre to have a job; they are professional and genuinely love helping customers. They respect their occupation and value their jobs. We also have extensive communication & soft skills training to ensure our agents speak as clear as spring water. We don't teach agents to copy our customers' accent; they use their natural accent with confidence, knowing that they are well trained and equipped to help the callers to the very best they can. First call resolution and going the extra miles is also one of our main KPIs. We train, coach and develop our staff using all the techniques we learned from our 15+ years of experience in the contact centre business, helping different public and private sectors.