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CM

Cherena Morlese

Slough, SL3
1 year in business
1 total staff


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About Cherena Morlese

Profile A confident, honest and hardworking individual with extensive knowledge of therapeutic relationships in the psychotherapy world An enthusiastic, confident and reliable professional who has I have vast experience of managing technically and multi-faceted complex workshops with adults and children and possesses a forward-thinking approach to the management of clients caseloads, alongside possessing a long track record of delivering complex projects with other professions (such as police, social services), and able to manage the evidences in child-protection cases. I entire life-cycle of counselling I have demonstrated my organise skills by creating and sending clients an enquiry and also their invoice I am aware and I follow the data protection data. Possessing excellent interpersonal skills and able to elicit cooperation from a wide variety of sources, including children advocate, School counsellor, mental health advisor, Online child counsellor and I run my private practice Holding Hope Counselling Limited. Working in the private and public sector has allowed me to successfully manage strategic operational processes, monitor personal activities and leverage internal systems to drive improved efficiency and elevate performance. Through experience gained in different accounting roles, where I have a clear understanding of rules I am a quick learner who can absorb new ideas & can communicate clearly & effectively with people from all social & professional backgrounds. I am well mannered, articulate & fully aware of diversity & multicultural issues. I am flexible in the ability to adapt to challenges when they arise & at the same time remaining aware of professional roles & boundary. I use my full range of organisational, analytical and creative abilities to successfully deliver large, multi-faceted projects in line with long-term visions and objectives. my knowledge into practice whilst being given the opportunity for further professional and personal development Qualifications I have 8 GCSEs including Maths and English. I have also obtained a BTEC higher diploma in therapeutic counselling, Level 3 Cognitive Behaviour Therapy, Children Protection, level 2 in ADHD awareness, equality and diversity, safeguarding adults, autism, dyslexia CACHE 2 children learning and development and I’m currently doing my level 4 in cognitive behaviour therapy . I bring a mixture of business operation, administration, project, customer service and IT skills and acknowledgement of word, data entry, emails the role. I believe that this skillset combined with the knowledge and experience of strategic planning are essential for performing this role well. Knowledge and experience In my current position, I am accountable for overseeing the whole company in the advertising, bookings, therapeutic practice and maintaining daily allocation up-to-date at 100% accuracy. I proactively communicate across internal company functions and also with external customers to ensure invoicing, credit note raising, and any sales related inquiries, identified and resolved counselling sessions within agreed time frame if set. As well as communicating significant therapeutic information to my supervisor to abide by the BACP regulations. My private practice also includes the background of managing administrative operations and driving office efficiency within fast-paced office environments while ensuring adherence to budgets and deadlines. From preparing business correspondence and developing custom Excel- and Word-based documents to handling bookkeeping activities and maintaining equipment and supplies, I excel at prioritizing tasks, collaborating with management (Parents of children in therapy), and developing effective communication and organizational and creating my own procedures keeping in order to BACP and United Kingdom law. . My 5 of experience in different companies provided me with valuable knowledge of how to effectively manage responsibilities as per target goals, enhanced my abilities in managing a professional and therapeutic relationship with lower-level staff, and being an overall effective team player. With this said, I am positive that I can be a useful talent to this project. I am a quick learner who is ambitious and can absorb new ideas, communicate clearly & effectively with people from all social & professional backgrounds. I have a strong work ethic and am able to remain motivated under a variety of situations. I am well mannered, articulate & fully aware of diversity & multicultural issues. I am flexible in the ability to adapt to challenges when they arise & at the same time remaining aware of professional roles & boundary. I can manage my workload and work well individually and in a team. In addition, I have solid counselling execution experience involving planning workshops for groups of 6 clients or more, the level of planning and monitoring progress on successful launching of various events and movements which demand massive communications and collaborations across wide range of schools and outside vendors. One of the examples of applying my workshops strength in my role is to streamline of Zoom workshops through convid-19 the process was with great improvement of accuracy and efficiency. I kept all parties updated about any changes of regulations and procedures. I also took part in generating feedback channels with my previous employer kooth counselling and report to management to fill gaps between management and schools, students expectation. I delivered high standard reports and managed events and functions from beginning to the end with tight deadlines with a person centred approach. In my role of an advocate in a child protection cases. I had to ensure that I was Following the publication of the Long-Term Plan (LTP) we have a critical window of opportunity to gain safety of the child in hand. I had to work with all key stakeholders, including polices and judge and the law system (Windsor and maidenhead local government partners.) We will need to develop a targeted work programme over the next few months, ensuring our commissioners and providers have what they need to deliver the commitments for the child in the child protection case,were in order. Stakeholder engagement I have experience in working with a wide variety of stakeholders including members of the Professional fields of Police, Social services, Law enforcements, Judges, Suppliers, Directors, and Business partners. My background includes managing administrative operations and driving office efficiency within fast-paced office environments while ensuring adherence to budgets and deadlines. From preparing business correspondence and developing custom Excel- and Word-based documents to handling bookkeeping activities and maintaining equipment and supplies, I excel at prioritizing tasks, collaborating with management, and developing effective communication and organizational procedures. Highlights of my experience include Able to provide & receive highly complex, sensitive or contentious information in a highly emotive and sometimes hostile atmosphere, in a range of relationships and settings. Able to use highly specialist skills of empathy to overcome barriers to understanding and acceptance. Sensitive and respectful approach to the needs of people with severe and enduring mental health difficulties, their families and carers. Able to build good working relationships with other professionals. Analytical & judgement skills: Able to draw upon a broad theoretical knowledge base in the analysis of highly complex facts or situations to arrive at appropriate formulations. Able to compare and select from a range of intervention options, based on a psychological formulation. Able to provide both brief and longer term therapeutic interventions. Able to understand the complexity involved in working with people with severe and enduring mental health difficulties To participate in the implementation of systems for the evaluation, monitoring and development of the service, through the deployment of professional skills in service evaluation and audit. To utilise theory, evidence-based literature and research to support evidence based practice in individual work. As a counsellor I have to contribute to the development and articulation of best practice in counselling and contribute across the service by exercising the skills of a reflexive and reflective practitioner, taking part in regular professional supervision and appraisal and maintaining an active engagement with current developments in the field of counselling and related disciplines. It was neccassary for me to use computer software to develop or create reports, documents, drawings or materials for presentations. I have a high standards of clinical record keeping including electronic data entry and recording, report writing and the responsible exercise of professional self-governance in accordance with professional codes of practice, and policies and procedures of the Trust and other relevant agencies. I ensure I manage workload to meet the departmental targets for the post in a task, bonds and goal format. I always maintain up to date knowledge of legislation, national and local policies and issues in relation to the specific client/patient population and personal development . I ensured that I was participating in the Clinical Health Department staff appraisal process and departmental meetings. The post holder is professionally and managerially accountable to the counselling services. to liaison with a range of health, social services and voluntary sector personnel and members of other agencies I had to ensure that within my role which involves occasional exposure to aggressive clients/patients, making domiciliary visits in unpleasant conditions, and driving for community visits, I kept in a professional mannerism . Communications I am an effective communicator both verbally and in writing. For the EPE projects, I facilitated lessons learned workshops and wrote comprehensive project closure and lessons learned reports. In my finding I work in the communication of the 5 senses giving everyone the fair chance to understand in the manner their brain function. My projects have, at times, required the ability to have difficult conversations with internal and external stakeholders concerning timelines, specifications and differences of view concerning reporting. I try to adopt transparency, honesty along with diplomacy to such conversations. I regularly chair Project Group meetings bringing work stream leads and Business Change Managers together to discuss project progress and issues/risks. I take decisions on complex, sensitive and contentious issues using clear communication and advanced negotiation skills. Effective, clear and unambiguous messages using the appropriate tools, networks and language are key elements to being successful. Analytical skills I am proactive in problem-solving and doing evidence-based analysis while being flexible to consider, and respond to, additional and unexpected demands. Every day I am analysing and resolving payment issues, with my understanding clients’ payment pattern and considering all other related factors which may affect the figures. As Briefing and Business Manager a critical competence is to have advanced problem-solving skills, using logical and evidence-based analysis while being flexible to consider, and respond to, additional and unexpected demands. I have analysed complex facts, opportunities and challenges, developing a range of options within strategic business planning, investment cases and operating policy documents etc. I take decisions on difficult and contentious issues, being the final arbitrator on corporate planning activities. Financial and Physical Resources Management Experience I have experience of budget management and monitoring arrangements for projects. As far as practicable, I set up project budget codes and monitor spend against the trajectory indicated in the Business Case or Project Initiation document. I also managed budgets during the business planning of my company and also working with ingues I used their data planning date sheets NHS knowledge/strategy experience I have good knowledge of working at Trust level, regional level, system level and national level with the local government. When I worked at Kooth counselling which was funded by the local borough and is the biggest online counselling service in UK. I worked with clinicians, consultants, schools and different directorates to develop the mental health coping strategy around the use of the staff / children survey and. Additionally, when I worked in the South East Region. Project and Planning skills I have worked across, and within, complex portfolios and governance arrangements where planning, subsequent modification and prioritisation of tasks were a mental health workshops in person and online. I have delivered and assured programmes of work using programme and project delivery frameworks for adults and children. Management Skills and Line Management I have experience of managing an admin team in a site office, which I was accountable for 6 staff members, to ensure the smooth running of day-to-day business functions and communicating higher management direction and policy. At the same time, to do team building and support individual career developments/ needs, communicating clearly with appropriate language and developing trusted and respected relationships. I gained experience of line manging, providing direction and leading a team whilst working for NHSEI, Santander and my own business. For example, in my current role working for EPE I am line managing two members and the overall business support unit function. I use different leadership styles such as mentoring and coaching because the staff have different experiences and skillsets Physical skills and system As a competent user of MS Office, I have developed a wide range of high-quality project documentation skills using, MS Project, Forms, Excel, Word and PowerPoint. This has included Project plans, Business cases, project structure diagrams, service model diagrams, risks/issues logs, Checkpoint and Highlight reports as well as communication plans. I am familiar to using a variety of tools and systems. I utilized my skill into creating useful templates which is user friendly and enhancing productivity and efficiency. I am also a very fast learner in using and adopting in-house data base and software. System Skills MS Office including Word, excel, outlook, oracle (purchase orders) (V Lookups, function and Pivot Tables), , Business Objects, Microsoft projects Oracle, Microsoft teams, ZOOM, SKYPE , record system) Autonomy/Freedom to Act I pride myself on meeting targets and challenging deadlines, with the scope and messages subject to change. This I achieve by being flexible, dynamic and responsive to direction with the ability to prioritise and delegate work. I make decisions autonomously on difficult issues in line with governance and delegated levels of authority. I pride myself on achieving targets; deadlines are often challenging, with the scope and messages subject to change. This can be achieved by being flexible, dynamic and responsive to direction with the ability to prioritise and delegate work. I make decisions autonomously on difficult issues in line with governance and delegated levels of authority. Engaging with stakeholders- great at building and developing strong long-term relationships with clients, colleagues, directors, suppliers, partner organisations and other key stakeholders Communication skills- Oral skills improved via presentation delivery and customer service. Written skills developed through writing laudatory speeches, general speeches, obituaries and volunteer references. Leadership skills: complex organizations (lead staff and volunteers – lead in a strong structured organization with hierarchies and lead/build an organization from scratch) Service-skills: delivering a high service standard on a day to day basis for customers, volunteers and colleagues Team training-recruitment, management, motivation, assessment and appraisal Commercial Awareness: Experienced in identifying, measuring and allocating resources (both in terms of time and money) to manage a variety of projects for the NHSE and Group Gained an understanding of how a range of businesses operate through employment in the retail, hospitality and legal sectors. I have successfully managed my personal budgeting by designing an Excel spreadsheet to track financial income and outgoings. Team Work: Developed the ability to adapt to a range of roles within a team context, including leadership where needed, through my role as project manager. Strengths in motivating others and ensuring work is focused to specific goals, demonstrated in my telesales role where I helped motivate my colleagues to achieve top team sales in 3 consecutive months. Values and behaviours I am committed and focused on delivering quality therapeutic relationships and work and services, promoting high standards by setting an example for my peers to aspire to. In addition to this, my values are rooted in upholding the highest ethical and professional standards by demonstrating behaviours which positively reflect my character, acting with integrity and honest, ensuring transparency in all professional relationships, exercising person centred approach competency and due care, maintaining an objective outlook free from bias and conflict of interest in a cognitive behaviour therapy timing manner. I do not allow the influence of other individuals to override my professional judgement; I hold myself accountable to upholding confidentiality and abide by my professional duty to disclose professional information only where permission has been granted, or due to legal obligations. I understand the commitment to equality of opportunity and diversity and have undertaken level 2 course in this field to improve my understanding and knowledge, values and behaviours have been adopted by the organisation to imbed respect, embrace and develop diversity and differences, and encourage operations which promote integrity and openness. To further promote an inclusive on my counselling development and I have undertaken unconscious level 4 cognitive behaviour therapy training. I am culturally sensitive and aware and I promote this in my private practice. My commitment is to focus on delivering quality programmes and services, promoting NHSEI values and behaviour by setting an example to my colleagues.

https://www.cmholdinghopecounsellinglimited.com


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Location

Slough, SL3

This pro covers the whole UK

This pro delivers their service remotely over the phone or internet


Business hours

Monday

9:30 am to 2:30 pm

Monday

9:30 pm to 11:59 pm

Tuesday

9:30 am to 2:30 pm

Tuesday

9:30 pm to 11:59 pm

Wednesday

9:30 am to 2:30 pm

Wednesday

9:30 pm to 11:59 pm

Thursday

9:30 am to 2:30 pm

Thursday

9:30 pm to 11:59 pm

Friday

9:30 am to 2:30 pm

Friday

9:30 pm to 11:59 pm


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