Top 6 Benefits of Social Media Marketing

November 26, 2020

If you’re looking to increase sales and further optimize the online presence of your business, then you need social media marketing. It’s quickly become one of the most important parts of digital marketing. Let’s look at the top 6 benefits of social media marketing, and assess why you need to work with an expert.

Already know you'd like to create a social media strategy with an expert? Click here to submit a free request and get bids from top social media marketers in the UK!

Top 6 Benefits of Social Media Marketing

Top 7 Benefits of Social Media Marketing

1. Increase Brand Awareness 

Improving your brand awareness means being able to connect with more people and making them more familiar with your brand. The more people know your brand, the better your products will sell. 

More inbound traffic

Improving your social media presence and getting involved with the conversation puts you in front of more people to boost your brand awareness. Keep the title, images, and content of your site and social media profiles in line to further define your brand and make it really stick with viewers.


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2. More Inbound Traffic 

Inbound traffic is essentially a description of how many people are coming to your website. A good social media marketing strategy increases inbound traffic, which gives you more chances to convert people into customers. 

Inbound Marketing Strategy

It takes some time and effort to maintain an effective traffic flow, but social media marketing is one of the key driving factors for increasing inbound traffic. 

3. Improved Customer Satisfaction at a Cost-Effective Rate 

One of the best things about this kind of marketing is how cost-effective the whole thing is. It’s free to create an account on just about every social media platform, but some of them have paid plans that work best for marketing.

Person logging into Instagram

With marketing on social media, you can expect a higher return on investment (ROI) while sticking to budget costs. You can also hire a professional to help you develop your strategy for the best results. 

Connecting to customers on social media is a great way to improve customer satisfaction. Use social media as a way to deliver help and advice and support in a public and open setting. People will see how much you care about your customers and it will make them more likely to do business with you because they feel valued. 

4. Build Brand Loyalty 

Brand loyalty is important! It costs a lot more to acquire a new customer than it does to retain an old one. Existing customers generally buy from the same business rather than use a new one. Use social media marketing to boost brand loyalty and keep customers coming back for more. 

Build brand loyalty

Make sure that any information you have about your customers is up to date. Don’t forget to highlight any positive reviews you have on your website too. People will turn to reviews to get advice and recommendations for products. Positive reviews help to convert new customers, and you can use brand loyalty to encourage existing customers to write new reviews for you.

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5. Connect With Your Audience With Social Listening 

Social listening is essentially the process of becoming aware of what posts, content, and topics your audience is engaged with. It makes you more aware of all the latest trends so you can better reach your target audience. Social listening also allows you to learn more about the language your customers use. Knowing how to speak to your target audience is just as important as finding them. 

Social Listening

Social listening is a powerful tool in social media marketing. Take time to listen to your audience as well as engage them. It’s only by listening to them that you can ever hope to learn about them and communicate with them on their level. 

6. Keep Customers Up to Date 

Social media offers the best way to keep customers up to date with your business, including important news announcements and product launches. 

Product launch update

Announcing a product to your audience gets them excited and builds hype for the product. Be sure to share new information with your audience to get their attention and start the discussion. 


Now that you understand the benefits of running an effective social media marketing campaign, you’re ready to hire the professionals and let them take care of it. You could do it yourself, but to get the results you really it's best to let a social media marketer develop a winning strategy.

Professional social media marketers take all of the benefits to the next level; better brand loyalty, more inbound customers, bigger returns on investment, and more. Best of all; they free up the time you would have used on marketing so you can focus your time and attention on what you do best!

Ready to learn about what to consider when hiring a social media marketer? Read our Social Media Marketing Price Guide to get insight on the top considerations which influence professional social media marketing costs.

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